A majority of retail shoppers believe in the three strikes rule
Baseball is America’s national sport, and it seems it’s not the only place where a “three strikes” rule comes into play. Americans will try a company three times, and if they’re still dissatisfied with the service, they’ll move on.
A survey of 2,000 Americans conducted by OnePoll found that American shoppers are willing to give a retailer a second, and even third, chance before declining to patronize it again.
“Americans have completely sworn off an average of four retailers due to bad customer service experiences,” The New York Post reported. “Millennial respondents are a touch more critical, swearing off an average of five retailers, whereas those aged 65 and over have only vowed never to shop again at two retailers. These points of no return can even be so bad, 70% of respondents said they would abandon their purchase if they had a bad customer service experience.”
And consumers aren’t shy about asking for refunds or voicing dissatisfaction with a retailer–the same survey found that the average American contacts customer service in some form, whether it’s via social media or phone, an astounding 125 times a year. That’s about twice a week.
But companies can remedy the situation by upping their customer service game: nearly three-quarters of respondents said they would pay more for products if it meant better customer service.
-
In a significant legal development, U.S. District Judge Aileen Cannon has declined former President Donald Trump’s request to dismiss...
-
Major Collision Causing the Collapse of the Bridge The recent collapse of the Francis Scott Key Bridge in Baltimore,...
-
Donald Trump is on the brink of a crucial deadline in a business fraud case, with just a few...
-
Sylvia Gonzalez, a newly elected city council member in a small Texas community, was embroiled in controversy when she...
-
Is TikTok Getting Banned in the States? The United States House of Representatives has voted with bipartisan support to...
-
The 2024 Election Race Continues Between Joe Biden and Donald Trump With the 2024 general election drawing closer, President...
-
Another Successful Moon Landing Intuitive Machines, a commercial space company, has achieved a remarkable feat by landing its Odysseus...
-
Has the State of USA Improved Since Trump’s Presidency or Gotten Worse? Given the current climate of the United...
-
In a surprise speech delivered from the White House, President Joe Biden addressed the recent special counsel’s report and...
-
Is Texas Taking the Right Step Towards a Better America? The Austin Guaranteed Income Pilot, Texas’s pioneering tax-payer-funded basic...
-
Newly Released Footage Reveals Arrest at Miami Airport Newly released body camera footage reveals the arrest of 73-year-old Donna...
-
President Biden’s re-election strategy balances White House proximity with campaign focus in a unique approach to the upcoming election....